Common Errors
I charged the wrong patient.
If you selected the incorrect patient for a payment, there are two ways you can fix this. After the below steps are completed, you will need to re-process the payment under the correct patient. If the transaction is same day, please follow "Voiding ...
I cannot access the site.
If you cannot access https://affordify.net/, you may troubleshoot with the following tips: Ensure you are using the latest version of Google Chrome (version 70 or later) To check this, please click on the "Chrome" tab on the menu bar and then click ...
I charged the patient too much.
If you charged a patient more than the amount they owed, there are two ways you can fix this. After the below steps are completed, you may need to re-process the payment. If the transaction is same day, please follow "Voiding a transaction" for ...
I selected the wrong provider/facility.
If you selected the incorrect provider or facility for a patient payment, there are two ways you can fix this. After the below steps are completed, you will need to re-process the payment under the correct provider/facility. If the transaction is ...
I accidentally charged a patient twice.
If you charged a patient more than once or incorrectly, there are two ways you can fix this. If the transaction is same day, please follow "Voiding a transaction" for assistance on how to void a transaction. If the transaction is NOT the same day, ...