I charged the wrong patient.

I charged the wrong patient.

If you selected the incorrect patient for a payment, there are two ways you can fix this.

After the below steps are completed, you will need to re-process the payment under the correct patient. 

If the transaction is same day, please follow "Voiding a transaction" for assistance on how to void a transaction.

If the transaction is NOT the same day, please follow "Refund a transaction" for assistance on how to refund a transaction.