I charged the patient too much.

I charged the patient too much.

If you charged a patient more than the amount they owed, there are two ways you can fix this.

After the below steps are completed, you may need to re-process the payment.

If the transaction is same day, please follow "Voiding a transaction" for assistance on how to void a transaction.

If the transaction is NOT the same day, please follow "Refund a transaction" for assistance on how to refund a transaction.