I charged the patient too much.
If you charged a patient more than the amount they owed, there are two ways you can fix this.
After the below steps are completed, you may need to re-process the payment.
If the transaction is same day, please follow "
Voiding a transaction" for assistance on how to void a transaction.
If the transaction is NOT the same day, please follow "
Refund a transaction" for assistance on how to refund a transaction.