Voiding transactions can only be completed by users with the manager access level.

• Google Chrome Browser (can be installed from https://www.google.com/chrome/)
• Manager access on user account
• SAME DAY Transactions ONLY

Voiding a payment in Affordify

1. Sign in from https://affordify.net
2. Search for the patient by Name, DOB (mm/dd/yyyy) or swipe the patient credit card that is on file
3. In the left panel, click on the ‘Activity’
4. Locate the payment that you would like to void
5. To the right of that payment, select the three vertical dots  ()
6. Select ‘Void’
7. Confirm the amount to be voided
8. Select ‘Void’

Once the void is completed, you will see the transaction updated to ‘Voided’